Tech Support Resources for Virginia DBVI Customers Only!

Before calling for tech support, try the following,
if you need to, print this out before starting!

Turn off the computer and wait about a minute, then turn it back on.
Let me explain: sometimes the electrons in a computer go off in wrong
directions and mess things up. When that is the case, this small step
will often clear up the problem. When something else is wrong,
and the problem persists, make that call.

Any issue, your first call can be to:
DBVI Technology Help Desk in Richmond at 1-800-622-2155,
ask for Rehab Engineer Help Desk, Monday thru Friday, 1 pm to 5 pm

Hopefully, that call will help point you towards the nature of the problem
and determine whom to call next. Several phone numbers are listed below.

Software Issues:
Jaws, OpenBook or Magic please call Freedom Scientific Tech Support: 1-727-803-8600
Zoom Text please call AI Squared Tech Support: 1-802-362-3162
Kurzweil 1000 please call Kurzweil Tech Support: 1-800-894-5374, option 5

Scanner Issues:
Pearl: 1-727-803-8600
Eye-Pal: 1-978-635-0202
Flat Bed Scanners, see Computer hardware numbers below.

Internet Access Issues, please call the one you use:
AOL: 1-800-827-3338
Cavalier (dial-up): 1-877-349-8660
Cavalier DSL: 1-866-221-1063
Cox Cable: 1-757-222-1111
Earthlink: 1-800-719-4660
Verizon DSL: 1-800-649-9500

Wireless Router Issues, plesae call the manufacturer of your router:
Linksys Tech Support: 1-800-326-7114
Belkin Tech Support: 1-800-223-5546
NetGear Tech Support: 1-888-638-4327

Computer hardware problems, please call your computer manufacturer, or reseller:
Dell: 1-800-234-1490; unless purchased through InfoGrip, then call 1-800-397-0921
East Coast Computers: 1-757-498-9300
Hewlett Packard: 1-800-474-6836
ProActive Information Systems: 1-804-897-8347
Virtual Vision: 1-610-734-0711 ext 110
Vision Computers: 1-770-840-9249

You can also leave messages for your Rehab Engineer directly
by calling Headquarters at: 1-800-622-2155, and asking for
your Rehab Engineer by name and office. The call will be forwarded.

(Last updated: April 2011)